Refund & Returns Policy
Last updated: August 5, 2026
We want you to be fully satisfied with your purchase from Yardanta. If something isn’t right, here’s how returns and refunds work.
1. Return Window
You may return most items within 30 days of delivery for a refund or exchange, provided the item is unused, in its original condition, and in its original packaging.
2. Non-Returnable Items
- Items that have been assembled, installed, or used outdoors
- Clearance or final-sale items (marked as such on the product page)
- Gift cards
- Custom or made-to-order products
3. How to Start a Return
- Email us at admin@yardanta.com with your order number and the reason for the return.
- Our team will confirm eligibility and send you return instructions and the return address.
- Ship the item back using a tracked shipping method. Please do not send returns without contacting us first.
4. Return Shipping Costs
- If the return is due to our error (wrong, defective, or damaged item), we cover the return shipping.
- For all other returns (change of mind, wrong size ordered, etc.), return shipping costs are the customer’s responsibility.
5. Damaged or Defective Items
Please inspect your order upon delivery. If an item arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging so we can arrange a replacement or refund as quickly as possible.
6. Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error.
7. Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order. For direct exchanges, contact our support team.
8. Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check with your bank or card provider, then contact us at admin@yardanta.com and we’ll investigate.
