Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards plus the additional payment options shown at checkout. All transactions are processed through secure, encrypted payment gateways.
Is it safe to order on your website?
Yes. Our entire site runs on SSL encryption and we never store your full card details. Your payment is handled directly by certified payment processors.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible at admin@yardanta.com and we’ll do our best to modify or cancel it. Once an order ships, it can no longer be changed, but you can use our return process.
Shipping & Delivery
How much does shipping cost?
Shipping is free on all orders of $300 or more. For orders under $300, the exact cost is calculated at checkout based on size, weight, and destination.
How long does delivery take?
Orders are processed within 1–3 business days. Standard shipping takes 5–10 business days after dispatch. Large freight items (sheds, riding mowers, large gazebos) take 7–15 business days and are delivered curbside. Full details are in our Shipping Policy.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. Allow up to 48 hours for tracking to become active.
What does “curbside delivery” mean for large items?
The freight carrier delivers the item to the curb or driveway at your address. Bringing it into your backyard or garage and assembly are not included. The carrier will call ahead to schedule a delivery window.
Returns & Refunds
What is your return policy?
Most items can be returned within 30 days of delivery if unused and in original packaging. See our Refund & Returns Policy for full details and exceptions.
My item arrived damaged. What do I do?
Contact us within 48 hours of delivery with photos of the item and packaging at admin@yardanta.com. We’ll arrange a replacement or refund right away.
When will I receive my refund?
Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days.
Products
Are your products new?
Yes — unless a product is clearly marked as “Restored” or “Refurbished” in its title and description, everything we sell is brand new in the manufacturer’s packaging.
Do products come with a warranty?
Most products are covered by the manufacturer’s warranty, with the duration listed on the product page. Contact us if you need help with a warranty claim and we’ll point you in the right direction.
Do you offer assembly services?
Assembly is not included, but every product ships with the manufacturer’s assembly instructions. Most gazebos, sheds, and playsets are designed for DIY assembly by two adults.
Still Have Questions?
We’re here to help. Reach out anytime at admin@yardanta.com or through our Contact page — we typically reply within 24 hours.
